Viwoods Technology & Design Co., Ltd. is committed to maintaining the security and reliability of its products and associated software. We provide the following minimum security update periods for our products to help customers understand how long their devices and companion applications will receive security support.
Product Security Support Period
| Product Model | Release Date | Minimum Security Update Period | End of Support |
|---|---|---|---|
| AiPaper Pro | December 18, 2026 | 5 years from release date | December 18, 2031 |
| AiPaper Go | December 18, 2026 | 5 years from release date | December 18, 2031 |
The periods listed above represent the minimum security update commitments for each product, calculated from its release date.
What Does This Support Include?
During the applicable support period, Viwoods provides the following:
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Device Firmware Security Updates: Security patches and updates designed to address identified vulnerabilities in device firmware.
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Companion App Security Updates: Security updates for the associated mobile applications on supported iOS and Android platforms.
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Critical Bug Fixes: Fixes for bugs affecting critical product functionality.
How to Receive Updates
Device Firmware Updates
Firmware updates are delivered over the air (OTA). Users can check for available updates through the device settings menu.
Mobile Application Updates
Companion app updates are distributed through the official application stores:
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Google Play Store for Android devices.
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Apple App Store for iOS devices.
We recommend keeping your device firmware and companion applications updated to the latest available versions.
Contact Us
For questions regarding product security updates or support periods, please contact:
Email: support@viwoods.com
Company: Viwoods Technology & Design Co., Ltd.
Last Updated: November 2026