You can swipe down from the upper right corner to access the settings menu and disable the three buttons below to prevent accidental touches.

Our AiPaper does not have a built-in light for nighttime reading. However, the AiPaper screen is designed to be gentle on the eyes when used with a reading lamp. For those who prefer a built-in light, our AiPaper Mini features a front light with adjustable brightness, specially designed for reading.

AiPaper and AiPaper Mini can be compatible with certain electronic pens from other brands. While we recommend using our stylus for the best results, you may experiment with other pens to see if they meet your needs and work well with your device. Please note that compatibility with third-party styluses may vary and should be tested by the user.

The Viwoods AiPaper E Ink tablet offers exceptional battery life, supporting up to one week of daily use (2 hours per day) or 4 weeks on standby.

AiPaper supports handwriting-to-text conversion. You can convert your writing in three distinct ways: real-time as you write, selective conversion of any portion of the document, and full-page Al-powered recognition for unmatched accuracy.

No. With your Viwoods AiPaper purchase, you gain access to all features, including AI interactions which are based on ChatGPT 4O, at no extra charge. There are no subsequent fees required to utilize the complete functionality of your device.

Yes. you can use the stylus pen to swipe down from the upper right corner of the device to access the annotation toolbar. This feature is available not only for PDF files but also for EPUB files and third-party applications.

The search functionality is limited to file names and tags. Additionally, inner-page searches will only support typed text formats. This approach is based on our commitment to protecting user data. Since handwritten content must be converted to text for searching, it would require our server to read your content first. Therefore, we do not offer a feature for searching handwritten notes.

Our product package does not include a keyboard, and the keyboard is not sold as an accessory. However, AiPaper supports Bluetooth keyboards or wired keyboards, which can be purchased separately or connected using existing keyboards.

Currently, the display language of AiPaper supports Chinese and English, and German, French, and Spanish.
The keyboard language supports Chinese, English, German, French, Spanish, Portuguese, Japanese, Korean, Dutch, Greek, Italian, Arabic, Polish, and Swedish.
There are no language restrictions for handwriting input and file import. The AI functions also support multiple languages.

Currently, the apps pre-installed on AiPaper are the most suitable for e-ink tablets. If you need more apps, you can search for them and download them from the GP Store, which is available after the system update of version 3.1.7, here is the video guidance on how to install it: https://www.youtube.com/watch?v=4fCHkby778s

AiPaper does not have a card slot and cannot be used to insert an SD card. However, the sharing with third-party cloud drive apps, such as OneDrive and Google Drive will be supportable after the update of Feb, and have a built-in app called ViTransfer for file transfer. ViTransfer allows you to import files from AiPaper to other devices for storage easily.

AiPaper offers a spelling and grammar check function. The keyboard will underline misspelled words to prompt you to correct them. For handwritten content, you can select the text and use AI to check for grammar and spelling errors.

We offer various file protection methods, such as password and fingerprint locks. Additionally, individual file content can be password-protected. While our security features are designed to protect your content, please be aware that if your device is lost and falls into the wrong hands, we do not currently offer remote lock or content recovery options. It is crucial to regularly back up your content and utilize password protection for sensitive files to safeguard your data in case your device goes missing.

The feature for enlarging content is currently restricted to the Learning section, specifically for PDF formats. Users can utilize gestures or access settings to increase the content size. However, this functionality is not available for content within the Paper and other sections at present.

Yes, you can adjust the position of the toolbar to better suit left-handed writing.

Please note that the price does not cover customs fees or VAT.

The item must be returned in original condition, including all accessories, packaging, and proof of official website purchase. 

Please note*: other purchases besides the official website, such as not-identified dealers, second-hand online stores, or personal, will not enjoy the 100-day return & exchange policy.

You can learn the plicy on the page Viwoods Return & Warranty Policy

Viwoods AiPaper comes with a 14-month warranty that covers the AiPaper and AiPaper mini for functional defects. Please note that the warranty does not apply to accessories such as protective cases or pen tips, and it does not cover damage from accidents, unauthorized modifications, or the use of non-official accessories. After the warranty period, we offer cost-based repairs for the main device. It's important to be aware that any misuse or unauthorized repairs will void the warranty.

After placing an order on the website, you will receive an official order confirmation email containing an invoice for download.

The Viwoods AiPaper will be available in most countries in North America, Europe, Asia, and Oceania. If you are from a different country or region and would like to place an order, please feel free to contact us by leaving a direct message via online chat or email. Our team will be happy to assist you further.

We can accept a variety of payment methods. These typically include:

1,Credit and Debit Cards: such as, Visa; Mastercard; American Express; Discover (in the U.S.); JCB (in some regions);

2,Digital Wallets: include Apple Pay;Google Pay; Shop Pay

3,Other Payment Methods:  - PayPal

The availability of these methods can vary depending on your country, the currency you use, and the type of business you run.

Bulk purchases can get special prices. If the purchase quantity meets the requirements, you can also choose customized functions and change labels and logos. Please contact customer service for details.